The Role

As a Delivery Manager - Infrastructure, you will lead and develop operational teams responsible for Solo Solver activities across the wastewater network. You'll be accountable for the performance, productivity, safety, quality, and efficiency of both people and assets within your region.

Working closely with internal stakeholders and alliance partners, you'll drive operational excellence, support strategic initiatives, and ensure customers receive outstanding service 24 hours a day, 7 days a week.

This is an exciting opportunity to lead high-performing teams, manage operational performance, and influence the delivery of essential wastewater services while ensuring compliance with regulatory, safety, and customer standards.

What You'll Be Doing

•    Lead, motivate, and develop operational teams to achieve high levels of performance and engagement.
•    Manage Solo Solver teams, including Cover & Frame Pre-Siters and Alliance resources.
•    Ensure safe, efficient, and compliant operation of wastewater network assets.
•    Deliver against regulatory, customer, operational, health & safety, and financial targets.
•    Provide technical leadership and support to frontline field teams.
•    Drive a proactive approach to customer issues, ensuring service commitments and guaranteed standards are achieved.
•    Monitor and improve key performance indicators across the region.
•    Identify operational challenges, asset needs, and opportunities for continuous improvement.
•    Develop, manage, and report on operational budgets.
•    Analyse operational performance data and provide insights to managers and regulators.
•    Build strong relationships with alliance and contractor partners to ensure effective delivery.
•    Champion health and safety standards, ensuring compliance and a positive safety culture.
•    Support business improvement projects and strategic initiatives.
•    Work collaboratively with other Delivery Managers to share best practice and enhance regional performance.

What You'll Bring

We're looking for a strong people leader who combines operational expertise with commercial awareness and a customer-first mindset.
You'll Bring:

•    Significant leadership experience within an operational, utility, infrastructure, or wastewater environment.
•    Strong technical understanding of wastewater network operations and associated regulatory requirements.
•    Proven experience leading large, geographically dispersed teams.
•    Excellent communication and stakeholder management skills.
•    A strong focus on customer service and operational excellence.
•    Experience managing budgets, financial plans, and operational performance metrics.
•    Well-developed analytical and problem-solving capabilities.
•    Strong organisational, planning, and time management skills.
•    The ability to influence, coach, and develop both direct and indirect reports.
•    Resilience and adaptability in a fast-paced operational environment.
•    A commitment to health, safety, and continuous improvement.

What We Offer

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes