Application Process

As the UK’s 4th most inclusive employer – we respect and value everyone's individuality, and this is reflected during our recruitment process, which is designed to get to know you not only professionally, but personally too; here’s what you can expect. 

Take some time to explore whether United Utilities is the right place for you. Read about our strategy, business plan and the people that make it happen. Check out our website and social media channels such as Facebook, Instagram, X (formerly Twitter), YouTube, LinkedIn, and Glassdoor. There is a whole host of information out there.

Once you’ve decided to apply for one of our roles, make sure your CV and any supporting materials requested are tailored to the job description. Helpful tip: Each of our roles has a skills and experience section; these are key criteria to evidence on your application and will increase your chances of being shortlisted. 

Should you require any further information or support, please refer to our candidate information pack here

You can apply online using a laptop or desktop computer; our careers site is also compatible with most mobile phones. To apply for one of our roles, you’ll need to create a candidate profile; this also allows you to track your application once submitted. For the majority of our roles, we only require an up-to-date CV; accepted file types include Microsoft Word, PDF, HTML, PPT, XLS, CSV. You're more than welcome to submit a cover letter to support your application, but it’s optional.

Once your application has been submitted, you’ll receive a ‘thank you for your application’ email. This email is confirmation that we’ve received your application and that our team will review it shortly. We aim to get back to you with an update on your application within two weeks of the closing date, but in periods of high volume, our response times may vary.

How to use AI effectively and appropriately

Once your application has been reviewed by our Talent Acquisition team and the hiring manager, and they believe your skills, knowledge, and experience align with the role, you’ll be invited to an interview. A member of our team will call you to discuss the opportunity in detail, provide key information such as working hours and salary, and confirm whether you require any reasonable adjustments.

For most positions, the interview will be competency-based, typically including five competency questions and one or two role-specific or technical questions. Certain roles may also require an additional task, such as a presentation or an online assessment. If this applies to you, your recruiter will inform you in advance.

After your interview, your recruiter will contact you to share the outcome. If you’re successful, they will outline the offer details and explain the next steps. If you’re unsuccessful, we’ll provide constructive feedback to support you in future applications. This is a two-way process, so please feel free to ask questions at any point to ensure that we are an employer of choice for you.

Best of luck!

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